PHOENIX — Calling the practice unfair, the Senate Finance Committee panel voted Wednesday to block credit bureaus from charging Arizonans to freeze their credit to prevent identity theft.
SB 1163 would overturn a 2008 law that allows each of the three major credit reporting agencies to charge $5 every time someone wants to lock their credit to prevent anyone from opening a new account in their name.
Gary Hammond, a retired banker, told lawmakers that there’s nothing inherently wrong with Equifax, Experian and TransUnion gathering information about consumers. Hammond said he used credit reports in his 37 years in the business.
But he reminded lawmakers that Equifax had a major data breach, exposing the Social Security numbers, birth dates, current addresses and even, in some cases, the driver’s license numbers of more than 145 million people, “all the information you would lead to assume someone else’s identity.”
And while the company offered a temporary credit freeze, Hammond said that does not go to the root of the problem of making people pay to keep credit bureaus from not only losing but also selling off their personal information.
He acknowledged that $5 does not seem like much. But Hammond explained to lawmakers it’s not that simple — or that cheap.
Consider a husband and wife. With three credit bureaus, that $15 to freeze credit to protect themselves.
Then unfreezing it to get a loan to buy a home or car is another $15, with the couple forced to pay yet another $15 million to freeze their credit again afterwards.
Kim Allman, who lobbies for the parent company of the Tempe-based identity protection firm LifeLock, said it’s important that people be able to freeze the credit. She cited a report which said that 15 million people nationwide lost a combined $16 billion in identity theft in 2016.
“Credit freezes are one small step consumers can take to protect themselves,” she said. And Allman questioned the current Arizona law.
“Stop for a moment and think about this arrangement: Consumers must pay the credit bureaus just to secure their personal sensitive information, information that’s often collected without the consumers’ consent,” she said. And, echoing Hammond, they then have to pay again to unfreeze the credit report to finance a major purchase, and yet again to reinstate the freeze.
Hammond said lawmakers should not be worried that forcing credit bureaus to provide free freezes and thaws to credit reports would somehow be unfair to the companies.
“Their primary business model is to package and sell this information to credit card companies, banks and direct mail marketers,” he said.
“You and I are not their major customers,” Hammond explained. “We are simply data points and statistics that they can package, slice, dice and sell to their real customers.”
Sen. Rick Gray, R-Sun City, said he was glad to vote for the measure. Gray said he found it particularly “appalling” that Equifax, in the wake of the data breach, offered free credit monitoring — but only if consumers would agree not to sue the company for the breach.
The measure, sponsored by Sen. Kate Brophy McGee, R-Phoenix, now goes to the full Senate.
If it survives the full legislative process and is signed into law, it would make Arizona just one of 10 states where residents could no longer be charged for the service.