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Cox offering credits to residential customers as outages continue in New Orleans area

Days after Hurricane Ida moved through the New Orleans metro and southeast Louisiana, Cox Communications is still working to assess the damage from the storm to its network.In an update Sunday, Cox officials said crews have assessed more than 80% of its network in the Greater New Orleans service area. The company expects assessments to be completed Sunday.Officials said once assessments are completed, crews will be able to begin restoration work to bring service back online in the New Orleans area “as soon as possible.”The Cox outages happened as Entergy and Entergy New Orleans electrical services went down across the metro after Ida. Entergy crews have made significant progress in restoring power to customers in recent days, estimating that much of the New Orleans metro will have power by Wednesday.”As we work to bring more and more of our services online as power is restored across our Louisiana footprint, we are offering various forms of storm assistance,” said Anthony Pope, senior vice president and region manager of the Cox Southeast Region “We want our customers to be focused on their recovery, not their Cox bills.”Because the Cox outages will continue for some time, the company announced Sunday that credits will be provided to all residential customers who experienced outages due to Ida.Customers who still do not have Cox service this weekend will have credits automatically applied to their accounts, the company said. Officials said those customers will receive an email notification through their online accounts.The company also said any late fee charges assessed during this time will be reversed and customers will not be charged for damaged Cox-owned equipment.Cox is also offering its Storm Assistance Plan, which allows customers to temporarily suspend their services if they leave their home due to Ida. Customers can keep their existing Cox email and phone number for no charge for up to six months.Outside of New Orleans, Cox said it has restored service to more than 80% of customers in the Baton Rouge area.Back in New Orleans, the company’s solutions stores remain closed.”Crews will continue to prioritize emergency preparedness facilities, first responders, medical facilities, and schools in our restoration efforts alongside repairing damage that would restore the most residents upon repair,” officials said.More information about Cox can be found online.

Days after Hurricane Ida moved through the New Orleans metro and southeast Louisiana, Cox Communications is still working to assess the damage from the storm to its network.

In an update Sunday, Cox officials said crews have assessed more than 80% of its network in the Greater New Orleans service area. The company expects assessments to be completed Sunday.

Officials said once assessments are completed, crews will be able to begin restoration work to bring service back online in the New Orleans area “as soon as possible.”

The Cox outages happened as Entergy and Entergy New Orleans electrical services went down across the metro after Ida. Entergy crews have made significant progress in restoring power to customers in recent days, estimating that much of the New Orleans metro will have power by Wednesday.

“As we work to bring more and more of our services online as power is restored across our Louisiana footprint, we are offering various forms of storm assistance,” said Anthony Pope, senior vice president and region manager of the Cox Southeast Region “We want our customers to be focused on their recovery, not their Cox bills.”

Because the Cox outages will continue for some time, the company announced Sunday that credits will be provided to all residential customers who experienced outages due to Ida.

Customers who still do not have Cox service this weekend will have credits automatically applied to their accounts, the company said. Officials said those customers will receive an email notification through their online accounts.

The company also said any late fee charges assessed during this time will be reversed and customers will not be charged for damaged Cox-owned equipment.

Cox is also offering its Storm Assistance Plan, which allows customers to temporarily suspend their services if they leave their home due to Ida. Customers can keep their existing Cox email and phone number for no charge for up to six months.

Outside of New Orleans, Cox said it has restored service to more than 80% of customers in the Baton Rouge area.

Back in New Orleans, the company’s solutions stores remain closed.

“Crews will continue to prioritize emergency preparedness facilities, first responders, medical facilities, and schools in our restoration efforts alongside repairing damage that would restore the most residents upon repair,” officials said.

More information about Cox can be found online.

Source: on 2021-09-05 16:03:45

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